Shipping & Policies


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

Privacy and Data Protection Policy to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) as introduced into national law on 25 May 2018.

The Rural Skipper Company is committed to protecting your privacy and ensuring that any information that we collect about you is protected from misuse.

This Policy explains what information we collect, how and why we use it, how we keep it safe, and what your rights are.

By purchasing products and using our services through or from our pattern site which is hosted by Etsy, you agree to the way we collect and use your personal information according to the terms of this Privacy Policy.

This Policy will ensure:
- we only collect and use the personal information we need to
provide our products and services
- you can check whatever information we hold about you
- we will keep your personal information safe
- we are fair and open about how we use your details
- we will never sell your details or share it except in the ways
mentioned in this Policy
- we will let you know if there are important changes that
affect your information or how we use it
- we take responsibility for the information we hold about you
- we only keep your information for as long as necessary.

What information we may collect:
- name and payment details
- contact information including email address
- geographical information such as postcode
- preferences and interests
- photographs showing our products
- other information relevant to customer surveys and/or offers.

How we may collect information:
- you give us information when you purchase products or
services through our websites
- correspond with us by phone, email or otherwise
- subscribe to our services
- search for a product
- participate in our social media channels
- enter a promotional campaign
- respond to a survey.

Why we collect information:
- to process your order and obtain payment
- for internal record keeping purposes
- we may use the information to improve and develop our
products and services
- we may periodically send promotional emails about new
products, special offers or other information which we think
you may find interesting using the email address which you
have provided
- from time to time, we may also use your information to
contact you for market research purposes
- if necessary to settle disputes, comply with a legal obligation
or court order
- for tax law purposes
- to comply with the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Your information will be shared for very limited reasons and in limited circumstances, as follows:

- Etsy - To provide services and comply with our obligations
under both the Etsy Seller Policy and Terms of Use.
- Service Providers - we engage with trusted third-parties such
as delivery companies but only to the extent necessary to
perform these services
- Compliance with laws - we may collect, use, retain, and share
your information if we have a good faith belief that it is
reasonably necessary to: a) respond to legal process or to
government requests; b) enforce our agreements, terms and
polices; c) prevent, investigate, and address fraud and other
illegal activity, security or technical issues: or d) protect the
rights, property, safety of our customers, or others.

Links to Etsy and other websites
Our website may contain links to other websites of interest such as Etsy, Facebook, Instagram and Pinterest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Retention
We retain your personal information only for as long as
necessary to provide you with our products and services. However, we may also be required to retain this information to
comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Generally your data will be kept for a period of six years.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the USA and other jurisdictions with different data protection and government surveillance laws.

You have the right to:
- ask for a copy of any information we hold about you
- withdraw any consents you have given
- lodge a complaint with us or the Information Commissioner's
Office or with any other relevant supervisory authority about
how we handle your personal data
- ask us to correct any inaccurate or incomplete information
we have about you
- ask us to delete your information from our records
- ask us to send a copy of your information to a third party in a
data portable format.

Contact us:
If you have any comments or concerns about this Policy or any privacy or data protection issue, or wish to change your contact preferences or withdraw your consents at any time, please email the owner,
or write to:

Tracey Anderson
The Rural Skipper
9 Bagthorpe Road
Bircham Newton
King’s Lynn
Great Britain
PE31 6XB

Legal imprint